Effective Date: 2026
Impact Recovery (“Impact Recovery”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website https://impactrecoveryusa.com and purchasing regulated refrigerant products.
This Privacy Policy explains how we collect, use, verify, and store your information in compliance with federal environmental regulations, including the United States Environmental Protection Agency (EPA) Clean Air Act Section 608 requirements.
1. Information We Collect
When you visit our website or place an order, we may collect:
Personal Information
- Full name
- Billing and shipping address
- Phone number
- Email address
- IP address
- Order history
Regulatory & Compliance Information
Because we sell EPA-regulated refrigerants, we are required to verify purchaser eligibility. We may collect:
- EPA Section 608 certification confirmation
- Company name
- Technician or business verification
- Proof of certification (when required)
- Delivery acceptance confirmation
2. Why We Collect This Information
We collect information to:
- Process and ship orders
- Verify eligibility to purchase refrigerants
- Comply with federal environmental laws
- Prevent unlawful resale or misuse of refrigerants
- Maintain regulatory compliance records
- Provide customer support
- Prevent fraud and unauthorized purchases
Federal law requires that certain refrigerants be sold only to certified technicians or certified businesses. Your certification confirmation is stored as part of our legal compliance obligations.
3. EPA Compliance & Record Retention
Under the U.S. Clean Air Act and EPA Section 608 regulations, Impact Recovery is required to maintain records showing that refrigerants were sold only to qualified purchasers.
By placing an order on this website, you certify that:
- You are an EPA Section 608 certified technician OR
- You are purchasing on behalf of a certified company or technician.
We retain verification records for regulatory compliance and audit purposes. These records may be retained for several years as required by law.
We may refuse, cancel, or refund any order that fails verification.
4. How We Use Your Information
Your information is used only for legitimate business purposes:
- Order fulfillment
- Shipping and delivery coordination
- Certification verification
- Regulatory documentation
- Payment processing
- Customer communication
- Fraud prevention
We do NOT sell your personal information to third parties.
5. Payment Information
Payments are processed securely through third-party payment processors (such as Stripe, WooPayments, or PayPal). Impact Recovery does not store your credit card information.
Payment providers may collect:
- billing details
- transaction identifiers
- fraud-prevention data
Their privacy policies govern how they handle that data.
6. Shipping Carriers
We share your shipping information only with carriers necessary to deliver your order (e.g., UPS, FedEx, freight carriers). This includes:
- Name
- Address
- Phone number
- Delivery verification
Carriers may require adult or business delivery confirmation for regulated materials.
7. Cookies & Website Data
Our website uses cookies to:
- remember your cart
- maintain login sessions
- improve website performance
- prevent fraud
You may disable cookies in your browser, but checkout functionality may not work properly.
8. Data Protection
We implement security safeguards including:
- SSL encryption
- secure payment processing
- restricted administrative access
- order verification controls
While no system is 100% secure, we take reasonable steps to protect your information.
9. When We May Share Information
We may disclose information when required:
- to comply with federal or state law
- to respond to EPA or regulatory requests
- to investigate fraud or illegal refrigerant resale
- to protect our legal rights
We do not share data for marketing resale purposes.
10. Your Rights
You may request:
- a copy of your stored personal information
- correction of inaccurate information
- deletion of non-regulatory data
However, regulatory purchase records required by environmental law cannot be deleted upon request.
To request access, contact us at:
impactrefrigerants@gmail.com
11. Children’s Privacy
This website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
12. Policy Updates
We may update this policy as laws or regulations change. Updates will be posted on this page.
13. Contact Information
Impact Recovery
A division of EA Heating and Cooling
6999 Market Avenue
Suite B
El Paso, TX 79915
Email: impactrefrigerants@gmail.com
Business Hours: Mon–Fri 8:00 AM – 3:00 PM (Mountain Time)