Effective Date: 2026
This Shipping Policy explains how orders are processed, shipped, delivered, and accepted when purchasing refrigerants from Impact Recovery.
Because many refrigerants are regulated materials and heavy freight items, special shipping procedures apply.
1. Order Processing Time
Orders placed before 2:00 p.m. MST Monday-Friday ship the same day. Orders placed after 2:00 p,m, will ship the following business day.No weekend or holiday shipping.
- payment confirmation
- certification verification (EPA Section 608 requirement)
Orders placed on weekends or holidays are processed the next business day.
Impact Recovery reserves the right to delay shipment if certification verification or payment verification is required.
2. Certification Verification Requirement
Federal law restricts the sale of certain refrigerants to EPA-certified technicians or approved companies.
Before shipment we may:
- verify technician certification
- contact you for documentation
- confirm company eligibility
Orders that fail verification may be cancelled and refunded.
3. Shipping Methods
Depending on order size, we ship using:
Ground Parcel Carriers
(Small cylinders)
- UPS
- FedEx
Freight Carriers (LTL Freight)
(Pallet orders or bulk cylinders)
Freight shipments are curbside delivery only unless special arrangements are made.
4. Delivery Requirements
Because refrigerant cylinders are regulated materials:
- A signature is required upon delivery
- Delivery must be accepted by an adult (18+)
- A business address is strongly recommended
We are not responsible for missed deliveries due to unavailable recipients.
5. Residential Deliveries
Freight shipments to residential addresses may:
- incur additional carrier fees
- require lift-gate service
- require delivery appointments
Customers are responsible for any carrier surcharges.
We strongly recommend shipping pallet orders to a:
- business
- warehouse
- HVAC shop
- commercial location
6. Delivery Inspection (VERY IMPORTANT)
You must inspect the shipment at the time of delivery.
Before signing the delivery receipt:
Check for:
- dented cylinders
- missing items
- damaged pallet
- leaking tanks
If damage exists:
You MUST:
- Note damage on the carrier’s delivery paperwork
- Take photos immediately
- Contact us within 24 hours
Failure to report damage at delivery may void freight claims.
7. Shipping Transit Times
Estimated transit times:
- Texas & Southwest: 1–3 business days
- Midwest: 2–5 business days
- East Coast / West Coast: 3–7 business days
These are carrier estimates only and not guaranteed delivery dates.
Weather, freight delays, and carrier routing are outside our control.
8. Refused Shipments
If a customer refuses delivery for reasons other than damage:
The customer is responsible for:
- return freight charges
- original shipping cost
- restocking fee (up to 25%)
9. Undeliverable Orders
If a shipment is returned because:
- incorrect address
- failed delivery attempts
- no recipient available
The customer must pay reshipping charges before the order is resent.
10. Hazardous Material & Handling
Refrigerant cylinders must be handled according to federal safety regulations.
By ordering you agree:
- you can legally receive refrigerant
- you will store cylinders safely
- you will follow EPA handling guidelines
Impact Recovery is not liable for improper storage or handling after delivery.
11. Shipping Address Accuracy
Customers are responsible for providing a correct shipping address.
Orders shipped to an incorrect address provided by the customer are not refundable.
12. Shipping Delays
Impact Recovery is not responsible for delays caused by:
- weather
- freight carrier issues
- holidays
- natural disasters
- regulatory inspection delays
13. Contact Us
Impact Recovery
A division of EA Heating and Cooling
6999 Market Avenue
Suite B
El Paso, TX 79915
Emailsupport@impactrecoveryusa.com
Business Hours: Mon–Fri 8:00 AM – 3:00 PM (Mountain Time)