Refund and Returns Policy

Effective Date: 2026

Overview

This Return & Refund Policy applies to all purchases made from Impact Recovery (“Impact Recovery,” “we,” “us,” or “our”).

Due to the regulated and hazardous nature of refrigerants and pressurized cylinders, all returns are subject to strict conditions.

1. Refrigerant Sales Are Final

All refrigerant sales are considered final sale items once shipped.

Because refrigerants are regulated materials and pressurized containers, we cannot accept returns simply because:

  • The wrong refrigerant was ordered
  • A job was canceled
  • The product is no longer needed
  • The buyer changed their mind
  • price fluctuations occurred
  • The customer did not verify compatibility

It is the buyer’s responsibility to confirm:

  • refrigerant type
  • system compatibility
  • cylinder size
  • quantity

before placing an order.

2. Opened or Used Cylinders

We DO NOT accept returns on:

  • opened cylinders
  • partially used cylinders
  • installed refrigerant
  • tampered safety seals

Any cylinder with a broken seal is legally considered used material and cannot be resold.

3. EPA Regulations

Federal law restricts the resale and transportation of refrigerant once it has been delivered to the end user.

For safety, environmental, and compliance reasons, refrigerants cannot be returned after delivery unless damaged in transit.

4. Damaged or Incorrect Shipments

We will replace items ONLY if:

  • The wrong product was shipped

REQUIRED STEPS

You must:

  1. Inspect shipment at delivery
  2. Note damage on the delivery receipt
  3. Take clear photos
  4. Email us within 24 hours of delivery

Failure to report damage within 24 hours will void your claim.

5. Freight Damage Claims

Freight shipments must be inspected before signing.

If you sign the delivery receipt as “received in good condition,” the freight carrier will deny the claim and we may be unable to issue a refund.

6. Refused Shipments

If a shipment is refused for any reason other than shipping damage:

Customer is responsible for:

  • return freight cost
  • original outbound shipping
  • carrier penalties
  • restocking fee (up to 25%)

Refunds (if approved) will be issued after we receive and inspect the returned shipment.

7. Order Cancellations

Orders may be canceled only if they have NOT shipped yet.

Once an order has shipped:
it is treated as a completed sale.

8. Refund Processing

Approved refunds will be issued:

  • to the original payment method
  • within 5–10 business days after inspection

Shipping charges are non-refundable.

9. Chargebacks

By placing an order, you agree:

  • You are legally allowed to purchase refrigerant
  • You understand this return policy
  • You waive chargeback claims for non-returnable items

Unauthorized chargebacks will be disputed and documentation (EPA certification agreement and policy acceptance) will be provided to the payment processor.

10. Liability Disclaimer

Impact Recovery is not responsible for:

  • improper installation
  • Incorrect refrigerant selection
  • system damage
  • equipment compatibility issues

Customers should consult a licensed HVAC technician before installation.

11. Contact Information

Impact Recovery
A subdivision of EA Heating and Cooling LLC
6999 Market Avenue
Suite B
El Paso, TX 79915
Email: support@impactrecoveryusa.com
Business Hours: Mon–Fri 8:00 AM – 3:00 PM (Mountain Time)rns

12. Claims of Empty or Underfilled Cylinders

If you believe a refrigerant cylinder arrived empty or significantly underfilled, please contact us immediately before opening, installing, or attempting to use the cylinder.

To process the claim, the customer must provide:

  • Photos of the unopened cylinder showing all labels.
  • Photos of the factory safety seal.
  • A photo of the cylinder placed on a calibrated refrigerant scale showing its weight.
  • Your order number.
  • Notification within 24 hours of delivery.

Impact Recovery reserves the right to request the cylinder be returned for inspection or require verification from the manufacturer.

Claims cannot be approved if:

  • The cylinder has been tampered with.
  • The factory seal has been removed before the claim is reported.
  • The cylinder has been connected to equipment.
  • The required documentation is not provided.

If our inspection confirms a manufacturing defect or shipping issue, we will replace the cylinder at no cost to the customer.

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